Frequently Asked Questions
Wait, you’re a real store that we can visit?
Despite the popular belief that we’re a mob front, we are a brick and mortar retail store in Charlotte, NC. We have been family-owned since 1991 and we have a motley crew of geographers, cartographers, designers, and travelers waiting to help you start your next adventure. Learn more about the Map Shop here and click here to learn more about the retail store. We look forward to meeting you!
When will I get my order?
The amount of time it takes to receive your order is based on two factors:
1. The product turnaround time (this can be found on each product page).
2. The transit time (this can be found in the cart when you choose your shipping option).
We carry thousands of products – some are stocked, some are printed on-demand, others we need to build. Most in-stock items will ship within 2-3 business days but we always try and ship faster. Products that need to be laminated will ship in 3-5 business days. Products that need rails, mounts or frames can take up to two weeks to ship. Products on backorder can take up to two weeks to ship.
Transit times are determined by the shipping method that you chose and your proximity to our Shop in Charlotte, NC. Saver or Economy options have the best prices but they will take longer to get to you. Express shipping options are fast but are more expensive.
We always do our best to beat the timelines above. If you need your order by a certain date, please contact us and we’ll recommend the best options.
What type of shipping options do you offer?
Shipping is FREE on all orders over $150 to the continental U.S. An inexpensive “Saver” shipping option is available for most small products that we carry. These are shipped via USPS Mail.
Economy shipping options are sent via USPS Priority Mail or FedEx Ground depending on the size of the package. One-day service is available to most locations in the United States with our Express shipping option. These packages are shipped via FedEx Express.
Oversized framed and mounted maps are shipped via FedEx Freight.
International shipping is provided by FedEx Express. Please note that international shipping for large items can be expensive but we have additional discounted shipping methods that aren’t available on our website. These rates are based on your location, so please contact us and send us your shipping postal code and the product you’d like and we’ll get you a discounted rate.
What is your return policy?
The Map Shop is a family-run company and our first priority is to make sure you are completely happy with your order. If you’re not satisfied with the quality of your product, please contact us and we’ll do everything in our power to make you happy.
If your product arrives damaged, please contact us within three days of receiving the package. We need to hear from you quickly so we have time to file a claim with the company that shipped your products. We will need a picture of the outside of the package, the inside of the package and the damage. We will ship you a replacement product free of charge.
We offer free returns within 30 days for any of our in-stock products. Contact us within 30 days of receiving your product to receive a return authorization number, which you can write on the box and ship back to us. We will issue your return within three days of receiving the product back. We do not refund the initial shipping charges and you’re responsible for shipping charges to get the product back to us unless we made a mistake in the order.
Please note that items like custom maps, framed maps, NOAA Charts, Martin Mounts, maps with personalized insignias or special ordered items (like special-ordered globes or high-quantity map orders) are not returnable. These are items that we create on demand for each customer or items we special order and don’t normally carry in stock.
Thank you for being a customer of The Map Shop!
Do you accept purchase orders?
Yes, purchase orders can be emailed directly to Hailey at email@example.com (preferred) or faxed to 704-332-5551. They need to have a clear billing contact, phone number, and email address. Once we verify your business, we will contact you and process your order. Businesses that cannot be verified may be required to pay upfront for the first order.
Do you accept large quantity orders?
Yes, but note that large quantity orders are considered special orders and will not be eligible for return. There may also be additional processing time for your order in addition to what’s listed on the product page. Please contact us with the product and quantity you’d like and we can get started.
Do you offer gift cards?
Yes, please contact us at firstname.lastname@example.org or 1-800-532-6675 and we can issue you a gift card in any dollar amount.
Do you buy or appraise old maps?
Unfortunately, we do not appraise antique maps or globes but these companies do.
Stuart Malter, located in Charlotte, NC
VJ Duncan, located in Savannah, GA
Carolina Antique Maps & Prints, located in Charleston, SC
Google is a good source for identifying the value of maps that have previously sold at auction. Search for the map name and cartographer.
Do you make custom maps?
Yes, we develop custom maps for business use and maps that can be used for decoration. Read more about our custom mapping services by clicking here.
Do you develop custom driving atlases?
Yes, we can develop a custom driving atlas in a style similar to our professional driving atlases. The front of the atlas includes map pages and the back of the atlas contains a town and street index for quick use. Minimum orders can apply. Please contact us and we can discuss the details.
Can you make custom raised relief maps?
If you’re looking for a raised relief map that we don’t have listed within our raised relief section, we, unfortunately, cannot source it for you. There are few companies that make raised relief maps and supply is limited. Custom raised relief maps can be created but they carry upfronts costs in t he thousands of dollars and will include minimum order quantities as well.