The Map Shop is a family-run company and our first priority is to make sure you are completely happy with your order. If you’re not satisfied with the quality of your product, please contact us and we’ll do everything in our power to make you happy.
If your product arrives damaged, please contact us within three days of receiving the package. We need to hear from you quickly so we have time to file a claim with the company that shipped your products. We will need a picture of the outside of the package, the inside of the package and the damage. We will ship you a replacement product free of charge.
We offer free returns within 30 days for any of our in-stock products. Contact us within 30 days of receiving your product to receive a return authorization number, which you can write on the box and ship back to us. We will issue your return within three days of receiving the product back. We do not refund the initial shipping charges and you’re responsible for shipping charges to get the product back to us unless we made a mistake in the order.
Please note that items like custom maps, framed maps, NOAA Charts, Martin Mounts, maps with personalized insignias or special ordered items (like special-ordered globes or high-quantity map orders) are not returnable. These are items that we create on demand for each customer or items we special order and don’t normally carry in stock.
Thank you for being a customer of The Map Shop!